Membership Policies
Our membership policies are designed to support clarity, fairness, and flexibility while protecting the quality of care we provide.
Please review the details below. If you have questions beyond what’s covered here, we’re always happy to help.
Membership Commitment
All Caela Esthetics memberships require a three-month minimum commitment. This commitment supports consistency in care and
allows your skin to benefit from ongoing treatments.
After the initial three months, memberships continue on a month-to-month basis unless cancelled in accordance with the policy below.
Billing & Payments
- Membership fees are automatically billed monthly using the payment method on file.
- We accept all major credit and debit cards.
- Membership pricing, inclusions, and benefits are subject to change with notice.
- If a payment does not process successfully, you will be notified and asked to update your payment method.
- Membership benefits may be temporarily paused until payment is resolved.
Missed Appointments & Rollovers
- Membership benefits are intended to be used within the billing month.
- Unused services do not roll over to the following month.
- If you anticipate missing a month, we recommend contacting us ahead of time to discuss pause options.
Membership Pauses (Freezes)
Members may pause (freeze) their membership for up to one month per year.
During a pause:
- Monthly billing is suspended.
- Membership benefits are temporarily inactive.
- Benefits resume once the membership is reactivated.
Pause requests are subject to approval.
Cancellations
- After completing the initial three-month commitment, memberships may be cancelled with advance notice prior to the next billing cycle.
- Cancellations requested after a billing cycle has been processed will take effect the following month.
Upgrades & Downgrades
- Membership tier changes may be requested after the initial commitment period.
- Upgrades typically take effect immediately or at the next billing cycle.
- Downgrades take effect at the start of the next billing cycle.
Please contact us to request any changes so we can ensure a smooth transition.
Transferability & Sharing
- Memberships are non-transferable and may only be used by the named member.
- Membership benefits cannot be shared with others.
- Gift cards are available if you wish to share Caela Esthetics with someone else.
Retail & Add-On Discounts
- Apply only to the active member.
- Cannot be combined with other promotions or offers.
- Are subject to availability.
- Discounts do not apply to gift cards unless otherwise stated.
Booking & Availability
Memberships include priority booking benefits where specified. While we strive to accommodate preferred appointment times,
availability is not guaranteed and is subject to scheduling.
We encourage booking appointments in advance to secure preferred time slots.
Policy Updates
Caela Esthetics reserves the right to update membership policies, pricing, or inclusions with reasonable notice.
Any changes will be communicated to active members.
Questions?
If you have questions about memberships or policies, please reach out to our team. We’re here to help ensure your experience
feels clear, supportive, and aligned with your skin care goals.